Privacy Policy

Effective Date: July 1, 2025

This Privacy Policy describes how Unitel Voice (“we,” “us,” or “our”) collects, uses, and discloses your information when you use our website, services, and applications (collectively, the “Services”).

By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy.

Notice at Collection

The categories of personal information we collect and the purposes for which we collect them are outlined below:

1. Information We Collect

A. Information You Provide to Us

We collect personal information you provide directly, including:

·         Name

·         Email address

·         Phone number

·         Company name

·         Billing and payment information

B. Information We Collect Automatically

We collect certain information automatically through cookies and other tracking technologies, including:

·         IP address

·         Browser type

·         Device information

·         Operating system

·         Pages viewed

·         Time spent on site

·         Referring URLs

·         Call metadata (e.g., time, duration, source and destination numbers)

·         Messaging/chat logs

·         Network and performance data

·         Application logs and diagnostics

2. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze performance, support customer service features, and deliver personalized marketing. By using our website, you consent to the use of these technologies. Acceptance of cookies is a condition of using our Services.

We use Cookiebot by Usercentrics to manage cookie consent. You will see a cookie banner when visiting our website. You may not withdraw cookie consent; continued use of our Services requires acceptance.

We participate in the IAB Transparency and Consent Framework (TCF) and have implemented Microsoft’s UET Consent Mode to support GDPR and ePrivacy compliance when using Microsoft Advertising. This helps ensure that consent preferences are respected in accordance with applicable data protection laws.

We use tracking cookies and related technologies with the following vendors:

·         Google (Tag Manager, Analytics, Ads Retargeting)

·         Microsoft (Analytics, Clarity)

·         Quora (Advertising)

·         PartnerStack (Affiliate/referral tracking)

·         TrustPilot (Review integration)

·         Intercom (Customer support tools)

These tools may collect data such as IP address, browser information, pages visited, session duration, and referring URLs. Some vendors (e.g., Google, Quora) may use this data for profiling or personalized advertising.

We do not currently respond to browser-based “Do Not Track” signals.

3. How We Use Your Information

We use the collected information to:

·         Provide and manage our Services

·         Process transactions

·         Communicate with you

·         Improve our Services

·         Analyze site usage

·         Deliver marketing and support features

·         Monitor and troubleshoot technical issues

·         Ensure network integrity and security

4. How We Share Your Information

We may share your information with trusted third parties to help us operate and improve our Services:

·         Google

·         Microsoft

·         Quora

·         PartnerStack

·         TrustPilot

·         Intercom

These third parties may collect and process your data in accordance with their own privacy policies.

We may also disclose information if required by law or to protect our rights.

5. Data Retention

We retain your personal data and tracking information for as long as necessary to fulfill the purposes described in this policy.

6. Security

We take appropriate security measures to protect your data from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

7. California Privacy Rights

If you are a California resident, you have the right to:

·         Know what personal information we collect, use, and share

·         Request deletion of your personal information

·         Request correction of inaccurate personal information we maintain about you

·         Opt out of the sale or sharing of personal information

We do not sell personal data for monetary value. However, sharing information with advertising and analytics providers may be considered a “sale” under California law.

To make a request, contact us at support@unitelvoice.com.

8. GDPR and EEA/UK Residents

If you are located in the European Economic Area (EEA) or United Kingdom (UK), you have the right to:

·         Access your personal data

·         Request correction or deletion

·         Request a copy of your data in a portable, machine-readable format

·         Request restriction of processing under certain circumstances

·         Object to processing

·         Withdraw consent (where applicable)

·         File a complaint with your local data authority

Our legal bases for collecting and using your data include performance of a contract, compliance with legal obligations, consent, and legitimate interests.

Your data may be transferred to and stored in the United States. We use appropriate safeguards such as standard contractual clauses to protect your data.

We do not use your personal data to make automated decisions that produce legal or similarly significant effects. Where profiling occurs for advertising purposes, it does not impact your access to our services.

By continuing to use our site, you consent to our use of cookies and personal data as described. For data requests, contact us at support@unitelvoice.com.

9. Public Forums and Submissions

Any content you submit or post in public areas of our Services (such as blogs or forums) may be publicly viewable. To request the removal of such content, contact us at support@unitelvoice.com.

10. Marketing Communications

You may receive promotional emails or calls from us. You can opt out of these communications anytime by using the unsubscribe link in our emails or contacting us directly.

11. Children’s Privacy

Our Services are not intended for children under 13. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Please review periodically.

13. Contact Us

If you have questions about this Privacy Policy, please get in touch with us:

Unitel Voice
Email: support@unitelvoice.com